Thirumurugan T

AWS Certified Solutions Architect - Associate

Coimbatore, IN.

About

AWS Certified Solutions Architect – Associate with 1.8 years of experience in IT support and cloud operations, adept at deploying and managing AWS services (EC2, S3, IAM, CloudWatch). Proven ability to optimize IT processes, resolve complex system issues, and maintain high service levels, as demonstrated by achieving 98% SLA compliance and reducing response times by 10%. Eager to leverage strong technical skills and problem-solving abilities in an entry-level Cloud Support, DevOps, or Infrastructure Operations role to contribute to robust production environments.

Work

Wipro Technologies

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Benefits Operation Administrator

Coimbatore, Tamil Nadu, India

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Summary

Managed over 100 monthly service requests, ensured high SLA compliance, and optimized operational workflows for Wipro Technologies.

Highlights

Managed 100+ monthly service requests via JIRA and HRX, consistently maintaining 98% SLA compliance for critical operations.

Collaborated with internal IT teams to effectively troubleshoot system and network issues, ensuring timely resolution and service continuity.

Documented Standard Operating Procedures (SOPs) and suggested process improvements that reduced response time by 10%.

Tata Consultancy Services

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Trainee (Youth Employment Program)

Multiple Locations, National, India

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Summary

Completed a structured training program focused on problem-solving, professional ethics, and IT fundamentals, developing essential communication, time management, and teamwork skills.

Highlights

Participated in structured training, gaining foundational knowledge in problem-solving, professional ethics, and core IT fundamentals.

Cultivated strong communication, time management, and teamwork skills through practical, real-world scenarios and collaborative projects.

Education

Rajiv Gandhi Arts and Science College

Coimbatore, Tamil Nadu, India
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B.Com (Bachelor of Commerce) Commerce Grade: 8.2 CGPA

Courses

Financial Accounting

Cost Accounting

Financial Management

Income Tax

St. Anthony's Hr Sec School

Coimbatore, Tamil Nadu, India
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Higher Secondary Education Accounting and Commerce Grade: 82%

Languages

English

Tamil

Certificates

AWS Certified Solutions Architect - Associate

AWS

AWS Certified Cloud Practitioner

AWS

TCS Career Edge: Young Professional

TCS iON

Google IT Support

Google

Skills

Cloud Platforms

AWS, EC2, S3, IAM, Lambda, CloudWatch.

Networking & Operating Systems

DNS, TCP/IP, VPN, Linux, Subnetting.

IT Operations & Tools

JIRA, HRX, MS Office, G Suite, Remote Desktop Tools, IT Support, Troubleshooting, SLA Management, Ticketing Systems, Documentation, System Monitoring.

Interests

Technology

Cloud Technology, System Support, Technology Learning.

Personal Development

Self-Improvement.